Bose Sued for Violating Wiretapping, Eavesdropping, Intrusion of Privacy, Fraud and Deceptive Business Practices, and Unjust Enrichment
Sure, when reviewing the Bose Quiet Comfort 35 I downloaded the app to check it out. I thought the app was pretty useless...turns out the main purpose of the app was to check me out.
In a suit filed with the United States District Court for the Northern District of Illinois, Kyle Zak brings a class action complaint against Bose for "...secretly collecting, transmitting, and disclosing its customers’ private music and audio selections to third parties, including a data mining company."
Evidently, during the sign-up process for the app, the user discloses Bose product serial number; full name; email address; and phone number. The suit alleges the app then:
"...continuously record the contents of the electronic communications that users send to their Bose Wireless Products from their smartphones, including the names of the music and audio tracks they select to play along with the corresponding artist and album information, together with the Bose Wireless Product’s serial numbers."
"And by collecting the Bose Wireless Products’ serial numbers along with Media Information, Bose is able to link the Media Information to any individual that has registered or will register their products, thus enabling Bose to create detailed profiles about its users and their music listening histories and habits."
"(Bose) also intentionally designed and programmed its Bose Connect app to automatically disclose and transmit its customers' Media Information to third party companies, including a data miner called Segment.io, Inc."
"According to its home page, Segment.io is a sophisticated data mining and analysis company that can be used to "Collect all of your customer data and send it anywhere."
Well, I guess it's no surprise. God only knows how many of our gadgets are sending hints of our personal preferences and desires off to corporations to improve their bloodsucking efficiency. In this case I'll simply restate what I said about the app in my review:
There is also a smartphone app to go along with the QC35 (iOS and Android). It doesn't really do anything but allow you to manually switch Bluetooth pairing to other available devices. Not recommended.
To which I'll now add a link to this post.
C'mon Bose, don't give in to this crap. You make a great headphone, just keep working on that. From the QC30 page:
And with QuietControl 30 wireless headphones, we’ve added another breakthrough technology: controllable noise cancellation that lets you choose how much of the world you want to let in.
So, how about you also give us control over how much us we want to let out to the world?